Patient Connection Issues

Patients are recommended to use the best connection available to them.


For desktops and laptops, if it is possible to plug into an ethernet adapter, that should be used.


If ethernet is not available, Wi-Fi is recommended, as it is for all mobile applications.

Mobile Data

Mobile data may be spotty, even if the antennae bar is at maximum. Mobile services tend to disconnect and reconnect arbitrarily in an attempt at optimization, and therefore, is not recommended if it can be avoided.

Patients are encouraged to be sure their area is clear of noise and distractions, especially when not using a headset or dedicated microphone on their device.
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