What Was This Charge on my Credit Card?
The Kareo Telemedicine charge on your credit card is the patient responsibility portion due to your doctor. A patient responsibility charge is related to one of the following: deductible, co-insurance, co-payment, or a combination of all three.
- The annual deductible is the amount you pay out-of-pocket for covered services before your insurance starts to pay. After you have met your annual deductible, you are only responsible for the co-insurance and co-payment. For example, assume you have a $3,000 deductible, you would be responsible for paying $3,000 before your insurance covers their portion. Please refer to your health plan’s Coverage and Benefits details for a list of services that can apply to your deductible.
- The co-insurance amount is the percentage you pay for a covered service after you have met your deductible. For instance, the most common breakdown is 80/20. In this case, the insurance company is responsible for 80% of the allowed amount, and the patient is responsible for only 20%. The coinsurance amount, or patient responsibility, for this policy would be the 20%.
- The patient co-payment is the fixed amount you pay for every covered service, after you have met your deductible. It is important to keep in mind that some policies cover certain services at 100% after only a patient copay. It is equally important to note that not all plans have a co-payment. For example, high deductible plans typically do not have a copayment. Please refer to your health plan’s Coverage and Benefits details for your plan’s specific co-payment information.
We do not charge anything in addition to your patient responsibility. You can find specific Benefits and Coverage information about your health plan online or by calling the customer service number on the back of your insurance card.
In the event that your insurance does not cover telemedicine, you will be charged your doctor’s self-pay rate.